Shipping

Western Hardware has flat rate shipping policies with all products except continuous hinges. We typically ship the next business day.

*Due to the large size and excess weight continuous hinges can not be included in the discounted shipping rates.

**Gas shocks may take up to 2 weeks if items are on backorder or need to be charged to a non-stocking weight. Customer will be notified via email if any delay is expected.

*** WesternHardware.com typically processes orders the same business day. Processing time varies, most orders are ready in 3 hours (Occasionally, may exceed 3 hours). Orders placed after 12 PM PST will not be processed till the next business day. Customers will be contacted when their order is ready for pick-up.

WesternHardware.com uses UPS & USPS to ship all goods. Depending on the weight and location of the customer, we will choose the most cost & time effective carrier. It is the duty of the customer to provide accurate information to compute shipping charges. If the customer provides faulty information, WesternHardware.com has the right to contact the purchaser and may issue a new invoice for the corrected charges. If the customer disagrees with the revised invoice, the order will be cancelled and the customer will be issued a refund if payment has been made.

WesternHardware.com may charge a handling fee in additional to the shipping fee. If the order is cancelled for any reason, including the customer’s failure to comply with the terms of this agreement, WesternHardware.com will not refund the shipping or handling fee once the order has been shipped. Customer will be responsible for any “recall” fee charged by UPS to cancel an order already in transit. This will be deducted from the refund total. For more information please see Returns section.

Free Will Call:

Western Hardware offers Will Call during normal business hours. M-F 7:30AM-4:00PM. Western Hardware will send you a courtesy text message (Text Message Rates may apply) when your order is available for pick up.

Warehouse Will Call closes promptly at 4:00PM.

Continuous Piano Hinges:

Due to the length and shape of the packaging for hinges we can not offer the same shipping rates as the rest of our hardware. If your order exceeds $175 anything related to hinges will not be applied to your shipping discounts. 

To keep hinge pricing as low as possible we do not include the shipping container in the pre-shipped price. Will call orders are not charged for any shipping container. The base rate for shipping is $25 + The total weight of the hinges x $2.25 per pound. Our base rate covers all dimensional & weight fees charged by UPS plus the cost of the cargo tube. 

Next day or 2 Day Shipping: 

WesternHardware.com does not offer expedited shipping online. If you require expedited shipping, please give us a call at (800) 483-8111 and one of our helpful sales staff will assist you with your order and provide you with a shipping quote.

Alaska, Hawaii, Puerto Rico & Other US Territories:

Online orders for continuous hinges are not available for Alaska, Hawaii, or other US Territories. All other shipments will be made using United States Postal Service. Transit time may exceed 3-7 business days. Postal Rates are subject to change and WesternHardware.com reserves the right to increase our shipping rates.

International Orders:

WesternHardware.com does not offer international shipping online. If you would like to place an order please call us at (909) 595-6201 and one of our helpful sales staff will take your order and give you a shipping quote.

Privacy:

Your privacy is important to us. We will not solicit you or share your contact information with any of our partners.